How We Work With Clients
Business Aptitude strives to maintain the highest standard of service for all of its clients. To that effect, we adopt a consistent professional approach at every stage of an assignment.
- Our proposals clearly identify the terms of reference, including agreed outcomes, timeframes and costs. In most cases, you will be provided with a fixed fee for service.
- We will only take on assignments that match our capabilities.
- At the commencement of an assignment, you will receive documents confirming project terms and conditions.
- Decisions and actions are documented throughout an assignment, with a copy provided to the client for reference.
- You will receive a customer service call from us a regular basis to review progress and discuss any concerns or issues you may have with the assignment.
- At the conclusion of your assignment, a debrief will be conducted. This will include a review of outcomes vs original terms of reference.
- Throughout the process, our assigned consultant is always be available to answer queries, address concerns and suggest ways forward.
- Our standards are governed by the Professional Code of Conduct of the Institute of Management Consultants.
For further information on our Professional Code of Conduct, click here.
In today’s competitive business environment, budget-oriented planning or forecast-based financial planning methods are insufficient for a business to survive and prosper. The business must engage in strategic planning that clearly defines objectives and assess both the internal and external situation to formulate and implement strategy, evaluate progress and make adjustments to stay on track.
