What our clients say about our services ...
I was looking for ways to grow the firm and for some guidance to improve the firm in other areas such as cashflow. I knew we should have been getting better results and after extensive investigations decided on Business Aptitude due to their knowledge of the industry and the face that they focused on accounting firms. We needed someone to keep us 100% focused on our main issues. Business Aptitude have provided us with the momentum we needed as turnover has almost doubled and cashflow is greatly improved. The marketing campaign in particular has made the firm well known in the area and certainly lifted the profile. We feel that utilising BA's services gives us a competitive edge and has certainly been a great experience for this firm.
[Firm of CAs located in the Macarthur Region of Sydney]
Our introduction to the services of BA was when we decided to implement and internal intranet procedures system. We purchased the intranet system with the many bare procedures and needed to adapt it to the way we did things. This task was made much easier through the services of BA which facilitated the exercise by breaking every task down into processes. The entire exercise was well co-ordinated and we were very happy with the result. Since then, we have used the services of BA in other areas including marketing , client communication and systems and procedures. I continue to use the services of BA which I find to be invaluable in assisting with production, budgets and general output of the practice. In addition to this, the seminar presentations that BA has provided to the staff training days have been very well received
[North Shore firm of accountants]
Through Business Aptitude and your experience with managing and training client managers, we have seen a dramatic improvement in the attitude and application of the team. After having our managers undertake the "How to Become a More Effective Client Account Manager" and "Marketing and Sales Training for Accountants" , there has been a real buzz in the office with everyone keen to make a difference. It's great to have the team driving the business forward. You have helped to make it exciting to come to work. What a change!! You really care. Your honest and uncompromising advice, with no punches pulled, has really hit the mark and helped us to become more assertive. The investment to date has been very worthwhile.
[Parramatta based accounting firm]
What our clients say about our training and workshops ...
After having our managers undertake the "How to Become a More Effective Client Account Manager" and "Marketing and Sales Training for Accountants" there has been a real buzz in the office with everyone keen to make a difference. It's great to have the team driving the business forward.
Very good seminar. Run on time and very relevant to my role as a manager with a business services firm. Plenty of hints and tips to apply at work and on the job. Very good coverage of all areas requested.
I’ve learned many new techniques on client management which will certainly assist me in doing my job better.
Good to know that the problems I am experiencing are not only mine . Great that the group was small and the workshop was very interactive.
The workshop was very productive and has provided me with an insight into the role of CAM, things that I should look forward to overall.
Received many good ideas of how to improve my role as client manager. Not just theory. Many practical suggestions that can be implemented. Very good that it was addressed specifically to accountants and not just managers in general.
It’s a really good workshop to get to know better how to manage and organize your work in terms of dealing with the clients and managing time.
Really impressed with the workshop. I felt that the advice was realistic, yet more than likely would make a huge difference to a practice.
Great for managers and new partners, also many older style partners I suspect. Major benefits gained re need to train managers and to be more assertive.
A great workshop that has surprised and opened up my eyes to the role of Client Manager.
The workshop has given me some insights / perspective of client relationships, needs analysis and planning time out to implement.
Great value in developing strategies to improve marketing and sales skills for accountants. Also provided strong tools to improve the client relationship.
